Privacy and Confidentiality Policy
Goldfields Community Care Pty Ltd
Goldfields Community Care Pty Ltd is committed to protecting the privacy and confidentiality of all personal information entrusted to us. This includes information relating to participants, their registered supporters, and our staff.
We respect every individual’s dignity, identity, and rights, and we manage personal information in accordance with the Australian Privacy Principles (APPs), the Privacy Act 1988, and the Aged Care Act 2024.
This policy explains how we collect, use, store, and protect personal information and is publicly available as our APP Privacy Policy.
Our Commitment to Privacy
> We only collect and use personal information that is necessary to:
> Deliver safe, high-quality aged care services
> Meet our legal and regulatory obligations
> Support effective communication and care planning
> All personal and confidential information is protected from unauthorised access, misuse, loss, or disclosure.
What Information We Collect
Participants
We may collect the following information from participants and/or their registered supporters:
> Name, address, and contact details
> Date of birth
> Health and care information (including medical records and care plans)
> Signatures and consent documentation
Staff
> We may collect personal information from staff and job applicants, including:
> Contact and identification details
> Employment and academic records
> Banking details (for payroll purposes)
How We Collect and Use Information
> Information is collected through secure electronic forms and systems
> Information is only used for purposes directly related to care delivery, service management, or employment
> All collection, use, and disclosure of information is based on written consent, unless disclosure is required by law
Consent and Your Rights
> You have the right to know how your information is used
> You may access your personal information and request corrections if it is inaccurate or incomplete
> You may withdraw consent for optional disclosures at any time
> Requests for access or correction are handled within a reasonable timeframe
> Use and Disclosure of Information Care and Service Delivery
We use participant information to:
> Deliver and coordinate aged care services
> Communicate with care workers, allied health professionals, and registered supporters
Manage risks, safety, and continuity of care
> Information is shared strictly on a need-to-know basis.
Mandatory Disclosure (No Consent Required)
> In some circumstances, we are legally required to disclose information, including:
> Mandatory reporting to the Aged Care Quality and Safety Commission (ACQSC)
> Compliance monitoring, audits, or investigations
> Disclosure to law enforcement where required by law or to prevent serious harm
Where disclosure is required by law, consent is not required.
Optional Disclosure (Consent Required)
> We will only disclose personal information for non-essential purposes (such as promotional materials or research) with express written consent.
Information Security
> We protect personal and confidential information by:
> Storing information securely in cloud-based systems
> Restricting access to authorized staff only
> Using individual login credentials and security protections
> Maintaining antivirus and cyber-security controls on company devices
Data Breaches
If a data breach occurs:
> The risk and impact are assessed promptly
> Affected individuals are notified where required
> Regulatory authorities are informed when legally necessary
> Corrective actions are taken to prevent recurrence
Staff Training and Confidentiality
All staff receive training on:
> Privacy and confidentiality obligations
> Information management and security
> The Aged Care Code of Conduct
Review and Governance
This policy is reviewed annually by the Governing Body or sooner if legislation or organizational requirements change.
Relevant Legislation
> Privacy Act 1988
> Australian Privacy Principles (APPs)
> Aged Care Act 2024
> Aged Care Rules 2025
Goldfields Community Care acknowledges the Traditional Custodians of the lands on which we live, work and provide services. We pay our respects to their Elders, past and present.